I'm Ibeth López.
I help remote‑first companies deliver consistent, high‑quality customer experiences by building the operational infrastructure that makes success scalable. I map how work flows across teams, eliminate friction, and design systems that turn customer needs into predictable, repeatable outcomes
“Quality in a service or product is not what you put into it. It is what the customer gets out of it.” Peter Drucker
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My CV https://docs.google.com/document/d/15EW2BYIzS2UxdisZIolJHZtFuN_bu9mekcelAVxSEKM/edit?tab=t.0
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Operations Manager Blue Crocus Solutions | Remote April 2025 - November 2025 Digital marketing agency focused on home services, demolition, and local trades across North America. Privately held, independently funded, and serving 200+ clients with an estimated annual revenue of $3–5M
- Reduced client onboarding timeline from 90 days to 1 week
- Built a full knowledge management system
Operations Project Manager Strategic Capacity Group | Remote Oct 2023 - Feb 2025 U.S.-based nonprofit delivering international security and capacity-building programs for the U.S. Department of State and allied governments. Operates in 20+ countries with a distributed team across four regions.
- Shortened project timeline execution by 25%
- Reduced participant inquiries by 32%
- Achieved 100% on-time delivery by developing vendor contingency plans and procurement systems
Client Operations Project Coordinator HCL Technologies | Remote Sep 2021 - Sep 2023 Global IT services company ($13B+ revenue, 225K+ employees) contracted to execute nationwide infrastructure rollouts for Fortune 500 clients in healthcare and life sciences.
- Managed all logistics and deployment operations for 100+ locations across 40+ U.S. states, completing rollout in under 2 years.
- Contributed directly to customer satisfaction, SLA adherence, and implementation success, supporting renewal rates above 95% and $3M+ in protected contract value across deployment programs
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LinkedIn Recommendations https://www.linkedin.com/in/ibethlopezmarroquin/details/recommendations/?detailScreenTabIndex=0
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<aside> 💡 Ibeth and I collaborated on a complex GoHighLevel (CRM) –Monday.com (PMO) integration project.
She brought clarity to messy workflows and mapped out automation techniques for client journeys with precision.
Her documentation was clean, the logic and references were sound, and she always kept the client experience and business outcomes in mind.
**⭐⭐⭐⭐⭐
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<aside> 💡 Her dedication to customer success is evident, as she consistently goes the extra mile to achieve great results.
I’m genuinely thankful for the chance to learn from her and highly recommend her to any team in search of a strong remote leader and an outstanding trainer.
⭐⭐⭐⭐⭐
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<aside> 💡 I brought Ibeth on to help us systematize our operations. She built our new hire orientation hub from scratch, documented and redesigned workflows and processes, and completely redesigned our client onboarding process to achieve a 72% reduction in ramp time.
What I appreciated most was that I could point her at a problem, and she'd come back with a solution.
⭐⭐⭐⭐⭐
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I have a passion for Operations.
<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/bac97256-f617-445d-b8d6-6df569a097d3/LinkedIn.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/bac97256-f617-445d-b8d6-6df569a097d3/LinkedIn.png" width="40px" /> LinkedIn
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<aside> 💬 Let’s chat
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